// troubleshooting guide · private internet access

Why Is PIA So Slow?

Status
Workaround available
platforms:
Windows, macOS, Linux, iOS, Android
updated:
November 15, 2026
reports:
5
Method
how we research
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RUNBOOK · private-internet-access/slow-speed6 FIXES

// quick answer

PIA slows down most on distant or busy servers and with the wrong protocol. Test without the VPN first, then use a nearby server, try WireGuard vs OpenVPN UDP, set AES-128 and keep MTU on Auto.

Most likely fix: Test your baseline speed

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Test your baseline speed

    1. 01Disconnect PIA and run a speed test
    2. 02If it's already slow, the problem is your ISP
    Did this fix it?
  2. FIX 2Use a nearby server

    1. 01Pick 'Choose Automatically' or the closest region
    2. 02Avoid transcontinental servers unless needed
    Did this fix it?
  3. FIX 3Compare protocols

    1. 01Settings > Protocols
    2. 02Try WireGuard, then OpenVPN UDP
    3. 03Keep whichever is faster on your network
    Did this fix it?
  4. FIX 4Lower OpenVPN encryption

    1. 01Settings > Protocols > OpenVPN > Data Encryption
    2. 02Choose AES-128
    Did this fix it?
  5. FIX 5Disable Multi-Hop and custom DNS

    1. 01Settings > Multi-Hop: turn off if not needed
    2. 02Settings > Network: switch back to PIA DNS
    Did this fix it?
  6. FIX 6Fix the Windows network driver

    1. 01Settings > Protocols > OpenVPN
    2. 02Try the WinTUN virtual network driver, or reinstall the TAP adapter
    Did this fix it?

Symptoms

Speed tests are far below your normal speed, buffering video, high ping in games.

Why it happens

  • C-01Server far away or overloaded
  • C-02Protocol not ideal for your network
  • C-03AES-256 encryption overhead on OpenVPN
  • C-04Multi-Hop or custom DNS enabled
  • C-05Faulty TAP adapter on Windows (OpenVPN)
  • C-06Your ISP is slow even without the VPN

// this guide also covers

  • why is pia so slow
  • pia slow speeds
  • pia vpn slow
  • pia speed fix

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