How to Get a Procreate Refund

How to fix it

Try these in order — the most common fix is first.

1. 1. Request a refund from Apple

   Copy steps
   1. Go to reportaproblem.apple.com and sign in with your Apple Account
   2. Choose the Procreate purchase and select a reason
   3. Apple reviews each request and makes the final decision, which can vary by country or region
   Did this fix it? Yes No

2. 2. Get technical help first

   1. If the problem is a bug, contact Procreate through its Support Form; they cannot authorize refunds but can help with technical problems
   Did this fix it? Yes No

3. 3. Remember it is one-time

   1. Procreate has no subscription to cancel; the iPad app, Pocket and Dreams are separate one-time purchases
   Did this fix it? Yes No

Symptoms

You bought Procreate (or Pocket or Dreams) and want your money back.

Why it happens

• Purchases go through Apple, so Procreate has no access to your Apple Account or receipts

This guide also covers

• procreate refund
• how to get a refund on procreate
• cancel procreate

Other Procreate errors

• Apple Pencil Not Working in Procreate
• Apple Pencil Lag in Procreate
• Procreate Keeps Crashing on iPad
• Procreate Frozen or Not Responding
• Procreate Brushes Not Importing or Missing
• Procreate Lost Artwork: Recover Deleted or Missing Files
• Procreate Maximum Layers Reached
• Procreate Export Problems: PSD, PNG and Photoshop Not Opening