What causes "Proton Drive Free Storage Only 2 GB (How to Get 5 GB)"?

Free plan base is 2 GB plus up to 3 GB earned Setup actions not completed yet Promotional bonus storage expired

How do I fix "Proton Drive Free Storage Only 2 GB (How to Get 5 GB)"?

1. Complete the setup actions: Sign in to drive.proton.me Open the get-started / storage checklist and complete each listed action Check that your limit increases in account settings 2. Free up space if a promo expired: Check usage in account settings Delete files and empty the trash to get below the free limit so sync resumes

// troubleshooting guide · proton drive

Proton Drive Free Storage Only 2 GB (How to Get 5 GB)

Status: Workaround available
platforms:: All
updated:: November 15, 2026
reports:: 2
Method: how we research

RUNBOOK · proton-drive/free-storage-2gb2 FIXES

// quick answer

The Proton free plan starts at 2 GB; the advertised 5 GB includes up to 3 GB you earn by completing simple setup actions in your account. Complete the onboarding tasks to unlock it; promotional bonus storage can expire and drop you back.

Most likely fix: Complete the setup actions

How to fix it

// try these in order, the most common fix is first

FIX 1Complete the setup actions
1. 01Sign in to drive.proton.me
2. 02Open the get-started / storage checklist and complete each listed action
3. 03Check that your limit increases in account settings
Did this fix it?
FIX 2Free up space if a promo expired
1. 01Check usage in account settings
2. 02Delete files and empty the trash to get below the free limit so sync resumes
Did this fix it?

Symptoms

You signed up for the 5 GB free plan but your account shows 2 GB, or your storage dropped after a promotion ended.

Why it happens

C-01Free plan base is 2 GB plus up to 3 GB earned
C-02Setup actions not completed yet
C-03Promotional bonus storage expired

// this guide also covers

proton drive free storage
proton drive 2gb
proton drive 5gb free
proton drive free plan limits

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