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// troubleshooting guide · proton drive

Proton Drive Not Syncing on Mac

Status
Workaround available
platforms:
macOS
updated:
November 15, 2026
reports:
3
Method
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RUNBOOK · proton-drive/mac-not-syncing4 FIXES

// quick answer

On macOS, Proton Drive sync problems show in the menu bar app. Click Details on the error for Proton's suggested fix, resume sync if it is paused, check you're online and update the app; the app retries most failed items on its own.

Most likely fix: Read the error details

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Read the error details

    1. 01Click the Proton Drive icon in the menu bar
    2. 02Errors appear above the status: click Details
    3. 03Follow the resolution shown for each failed item
    Did this fix it?

  2. FIX 2Resume syncing

    1. 01If the menu bar app shows Sync paused, click Resume syncing
    2. 02Wait for the last sync time to update
    Did this fix it?

  3. FIX 3Check the connection

    1. 01If the app shows it is offline, confirm other sites load
    2. 02Switch VPN servers or disconnect the VPN briefly
    Did this fix it?

  4. FIX 4Update or reinstall the app

    1. 01Download the latest Proton Drive for macOS from proton.me/drive/download
    2. 02If sync is still stuck, uninstall the app following Proton's uninstall guide and reinstall
    3. 03Sign in and let it rebuild the Finder location
    Did this fix it?

Symptoms

The menu bar app shows sync issues or 'Sync paused', the last sync time doesn't update, or files in the Proton Drive Finder location don't download or upload.

Why it happens

  • C-01Sync paused in the menu bar app
  • C-02App is offline or the network is unstable
  • C-03Individual items failed and are waiting for retry
  • C-04Outdated app or File Provider extension stuck after a macOS update

// this guide also covers

  • proton drive mac not syncing
  • proton drive macos sync issues
  • proton drive finder not syncing

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