What causes "pCloud Not Syncing or Sync Stuck"?

Sync engine stuck on a queue Outdated desktop app Sync pair broken after stopping and restarting a sync Network interruptions during transfer

How do I fix "pCloud Not Syncing or Sync Stuck"?

1. Pause and resume sync: Open the pCloud desktop app Pause syncing, wait a few seconds and resume 2. Log out and back in: Open the pCloud app settings and log out Quit the app, reopen it and sign in again 3. Update to the latest version: Download the current desktop app from pcloud.com Recent releases list fixes for sync stability and transfer recovery after interruptions 4. Recreate the sync pair carefully: Back up the local folder first Remove the sync in the app's Sync tab Add it again and choose the correct local and cloud folders 5. Reinstall the app: Uninstall pCloud Restart the computer Install the latest version and sign in

// troubleshooting guide · pcloud

pCloud Not Syncing or Sync Stuck

Status: Workaround available
platforms:: Windows, macOS, Linux
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · pcloud/not-syncing5 FIXES

// quick answer

When pCloud sync never starts or stalls, pause and resume sync, then log out and back in. Update the desktop app, and as a last resort remove and re-add the sync pair or reinstall.

Most likely fix: Pause and resume sync

How to fix it

// try these in order, the most common fix is first

FIX 1Pause and resume sync
1. 01Open the pCloud desktop app
2. 02Pause syncing, wait a few seconds and resume
Did this fix it?
FIX 2Log out and back in
1. 01Open the pCloud app settings and log out
2. 02Quit the app, reopen it and sign in again
Did this fix it?
FIX 3Update to the latest version
1. 01Download the current desktop app from pcloud.com
2. 02Recent releases list fixes for sync stability and transfer recovery after interruptions
Did this fix it?
FIX 4Recreate the sync pair carefully
1. 01Back up the local folder first
2. 02Remove the sync in the app's Sync tab
3. 03Add it again and choose the correct local and cloud folders
Did this fix it?
FIX 5Reinstall the app
1. 01Uninstall pCloud
2. 02Restart the computer
3. 03Install the latest version and sign in
Did this fix it?

Symptoms

New files don't upload for a long time, the app shows sync pending indefinitely, or old cloud contents re-download to your computer after a stopped sync.