pCloud Not Working? Common Errors & Fixes

pCloud Drive usually fails on a Mac because its system extension is blocked after a macOS update. Approve the extension in Privacy & Security, restart, and update pCloud; if it's still stuck, pCloud's Recovery Mode Terminal fix resets the extension database.

This Finder error means the pCloud Drive mount went stale. Relaunch Finder, remove pCloud Drive from the sidebar and reopen it, toggle the pCloud Finder extension, quit pCloud processes and restart.

When pCloud sync never starts or stalls, pause and resume sync, then log out and back in. Update the desktop app, and as a last resort remove and re-add the sync pair or reinstall.

pCloud uploads slow down most in the browser, with a speed limit set in the desktop app, or on very large first uploads. Use the desktop app, remove speed limits, upload in smaller batches and check your own upload bandwidth.

pCloud can't recover a forgotten Crypto Pass, and files encrypted with it are lost. You can reset the Crypto folder from the desktop app, mobile app or my.pcloud.com settings and confirm via email to start fresh.

Downloads from your public links count against a monthly traffic allowance. When it runs out, only paid pCloud users can download from your links until it resets; buy extra traffic or upgrade to lift it right away.

pCloud Drive mounts as P: by default but takes the next free letter if P: is taken, so check This PC for another letter first. Then make sure the app is running, free up local disk space, and reinstall if it still won't mount.

pCloud's camera roll auto-upload usually stops because of an outdated app, missing photo permission, network restrictions or a full account. Update the app, re-grant photo access, check storage and toggle auto upload off and on.

After a pCloud subscription ends you get a 5-day grace period, then the account becomes free Basic. Files over the free quota are kept 30 days, then moved to Trash at random and deleted 15 days later, so renew or download them before then.

Cancel pCloud on the web at my.pcloud.com > account menu > Manage Subscription > Cancel, or in Apple / Google Play if you subscribed in the app. Cancelling isn't a refund request: email support@pcloud.com in writing within 14 days of payment for a refund.