pCloud Forgot Crypto Pass: Reset the Crypto Folder

How to fix it

// try these in order, the most common fix is first

1. FIX 1Try the hint and saved passwords first

   Copy steps
   1. 01Check the hint you set when creating the folder
   2. 02Search your password manager and browser saved passwords
   Did this fix it? Yes No

2. FIX 2Reset the Crypto folder (deletes encrypted content access)

   Copy steps
   1. 01Open pCloud Drive Preferences, the mobile app's Crypto settings, or Settings on my.pcloud.com
   2. 02Choose the Crypto folder reset option
   3. 03Open the confirmation email from pCloud and follow the link
   4. 04Set a new Crypto Pass and store it in a password manager
   Did this fix it? Yes No

3. FIX 3Business accounts: contact the account owner

   1. 01If you're the owner of a pCloud Business account, email support@pcloud.com
   Did this fix it? Yes No

Symptoms

You can't unlock the Crypto folder and the hint doesn't help.

Why it happens

• C-01Crypto Pass forgotten
• C-02Zero-knowledge design: pCloud never stores the passphrase

// this guide also covers

• pcloud forgot crypto pass
• pcloud crypto reset
• pcloud crypto folder password

Other pCloud errors

• pCloud Drive Not Working on Mac
• pCloud 'The Original Item Can't Be Found' Error
• pCloud Not Syncing or Sync Stuck
• Why Is pCloud So Slow to Upload?
• pCloud Shared Link Traffic Limit Exceeded
• pCloud Drive (P:) Not Showing in Windows
• pCloud Automatic Upload Not Working
• pCloud Subscription Expired: What Happens to My Files?