pCloud Subscription Expired: What Happens to My Files?

How to fix it

// try these in order, the most common fix is first

1. FIX 1Renew within the grace period

   Copy steps
   1. 01Log in at my.pcloud.com
   2. 02Update your payment method or buy a plan within 5 days
   Did this fix it? Yes No

2. FIX 2Download what you need

   Copy steps
   1. 01Use pCloud Drive or the web app to download files over the free quota
   2. 02Do this within the 30-day window
   Did this fix it? Yes No

3. FIX 3Restore from Trash

   Copy steps
   1. 01Open Trash in my.pcloud.com
   2. 02Upgrade within 15 days and restore the moved files
   Did this fix it? Yes No

4. FIX 4Keep a free account active

   1. 01Log in at least once a year so the free account isn't deleted for inactivity
   Did this fix it? Yes No

Symptoms

You can't upload or edit files, you get emails about exceeding storage, or files start appearing in Trash.

Why it happens

• C-01Subscription cancelled or card payment failed
• C-02Files above the free quota
• C-03Free account inactive for 12 months (deleted entirely)

// this guide also covers

• pcloud subscription expired
• pcloud stop paying
• pcloud files deleted
• pcloud over quota

Other pCloud errors

• pCloud Drive Not Working on Mac
• pCloud 'The Original Item Can't Be Found' Error
• pCloud Not Syncing or Sync Stuck
• Why Is pCloud So Slow to Upload?
• pCloud Forgot Crypto Pass: Reset the Crypto Folder
• pCloud Shared Link Traffic Limit Exceeded
• pCloud Drive (P:) Not Showing in Windows
• pCloud Automatic Upload Not Working