pCloud 'The Original Item Can't Be Found' Error

How to fix it

// try these in order, the most common fix is first

1. FIX 1Relaunch Finder

   Copy steps
   1. 01Press Option + Command + Escape
   2. 02Select Finder and click Relaunch
   Did this fix it? Yes No

2. FIX 2Remove and re-add the drive

   Copy steps
   1. 01Right-click pCloud Drive in the Finder sidebar and choose Remove from Sidebar
   2. 02Open pCloud Drive again from the menu bar icon
   Did this fix it? Yes No

3. FIX 3Toggle the Finder extension

   Copy steps
   1. 01Open System Settings > Extensions (Login Items & Extensions on newer macOS)
   2. 02Turn off the pCloud Finder extension, then turn it back on
   Did this fix it? Yes No

4. FIX 4Quit all pCloud processes and restart

   Copy steps
   1. 01Open Activity Monitor and search for 'pCloud'
   2. 02Quit every pCloud process
   3. 03Restart the Mac and open pCloud Drive
   Did this fix it? Yes No

5. FIX 5Contact support with your setup

   1. 01If it persists, email support@pcloud.com and mention any antivirus, proxy or VPN you use
   Did this fix it? Yes No

Symptoms

Clicking pCloud Drive in the Finder sidebar shows 'The operation can't be completed because the original item for pCloud Drive can't be found'.

Why it happens

• C-01Stale sidebar shortcut after the drive unmounted
• C-02Finder extension stuck
• C-03Leftover pCloud background processes
• C-04Antivirus, proxy or VPN interfering

// this guide also covers

• pcloud original item can't be found
• pcloud drive finder error
• pcloud drive disappeared mac

The same problem in other apps

All not loading, error messages & connection guides →

• Why Is Proton Drive So Slow? Uploads and Downloads (Proton Drive)
• Tresorit File Too Large to Upload (Tresorit)
• Dropbox Upload Failed or Stuck on Waiting to Upload (Dropbox)
• iCloud Drive Stuck on 'Waiting to Upload' (Mac) (iCloud)

Other pCloud errors

• pCloud Drive Not Working on Mac
• pCloud Not Syncing or Sync Stuck
• Why Is pCloud So Slow to Upload?
• pCloud Forgot Crypto Pass: Reset the Crypto Folder
• pCloud Shared Link Traffic Limit Exceeded
• pCloud Drive (P:) Not Showing in Windows
• pCloud Automatic Upload Not Working
• pCloud Subscription Expired: What Happens to My Files?