// troubleshooting guide · tresorit
Tresorit File Too Large to Upload
- Status
- Workaround available
- platforms:
- All
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · tresorit/file-too-large4 FIXES
// quick answer
Each Tresorit plan has a maximum file size: 500 MB on Basic, 2 GB on Personal Lite, 10 GB on Essential, Pro and Professional, 15 GB on Business and 20 GB on Business Pro. Split or compress the file, or upgrade.
Most likely fix: Check your plan's limit
How to fix it
// try these in order, the most common fix is first
FIX 1Check your plan's limit
- 01Basic 500 MB, Lite 2 GB, Essential/Pro/Professional 10 GB, Business 15 GB, Business Pro 20 GB
Did this fix it?FIX 2Split or compress the file
- 01Use a split archive (for example 7-Zip volumes) below your limit
- 02Upload the parts
Did this fix it?FIX 3Upload from the desktop app
- 01Move big files from phone to computer first
- 02Upload through the desktop app instead of the mobile app
Did this fix it?FIX 4Upgrade the plan
- 01Open subscription settings at web.tresorit.com
- 02Pick a plan with a higher file size limit
Did this fix it?
Symptoms
Upload fails or is refused for a large video, archive or disk image.
Why it happens
- C-01File exceeds your plan's maximum file size
- C-02Large uploads from iPhone timing out
// this guide also covers
- tresorit file size limit
- tresorit file too large
- tresorit upload large file
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