Tresorit Drive Not Showing in Finder

How to fix it

// try these in order, the most common fix is first

1. FIX 1Look under Locations

   Copy steps
   1. 01Open Finder
   2. 02Check the Locations section of the sidebar rather than Favorites
   Did this fix it? Yes No

2. FIX 2Show Locations items in the sidebar

   Copy steps
   1. 01Finder > Settings > Sidebar
   2. 02Enable the items under Locations
   Did this fix it? Yes No

3. FIX 3Restart Tresorit

   Copy steps
   1. 01Quit Tresorit from the menu bar
   2. 02Open it again and wait for the drive to mount
   Did this fix it? Yes No

4. FIX 4Update the macOS client

   Copy steps
   1. 01Download the latest version from tresorit.com
   2. 02The changelog lists several Tresorit Drive fixes, including icon badges
   Did this fix it? Yes No

Symptoms

Tresorit Drive is missing from the Finder sidebar after an update, or drive icon badges don't appear.

Why it happens

• C-01Drive moved to Locations on macOS 11.3+
• C-02Locations hidden in Finder sidebar settings
• C-03Outdated Tresorit client
• C-04App not running

// this guide also covers

• tresorit drive not showing
• tresorit drive mac
• tresorit finder missing

The same problem in other apps

All missing or lost data guides →

• pCloud Drive (P:) Not Showing in Windows (pCloud)
• Box Drive Not Opening or Disappearing After Login (Box)
• Dropbox Files Not Showing on Mac (File Provider) (Dropbox)
• Google Drive Files Missing (Google Drive)

Other Tresorit errors

• Tresorit Not Syncing Files
• Why Is Tresorit So Slow to Sync?
• Tresorit Forgot Password
• Tresorit Conflict Files
• Tresorit Camera Upload Not Working
• Tresorit File Too Large to Upload
• Tresorit Storage Full: Can't Upload, Share or Sync
• How to Cancel Tresorit Subscription (and Get a Refund)