Tresorit Conflict Files

How to fix it

// try these in order, the most common fix is first

1. FIX 1Compare and merge

   Copy steps
   1. 01Open both the original and the conflict file
   2. 02Copy any changes you need into one version
   Did this fix it? Yes No

2. FIX 2Delete the extra copy

   Copy steps
   1. 01Delete the version you don't need
   2. 02Rename the kept file back to the original name if needed
   Did this fix it? Yes No

3. FIX 3Use version history if you picked wrong

   Copy steps
   1. 01Right-click the file in Tresorit and open its versions
   2. 02Restore an earlier version
   Did this fix it? Yes No

4. FIX 4Avoid simultaneous edits

   Copy steps
   1. 01Let sync finish before editing on another device
   2. 02Close shared files when you're done
   Did this fix it? Yes No

Symptoms

Files appear with "'s conflict" and an email address in the name.

Why it happens

• C-01Same file edited on two devices before sync finished
• C-02File edited while offline
• C-03File open in another app while a remote change arrived

// this guide also covers

• tresorit conflict file
• tresorit conflict
• tresorit duplicate files

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• Tresorit Forgot Password
• Tresorit Camera Upload Not Working
• Tresorit File Too Large to Upload
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