Tresorit Not Syncing Files

How to fix it

// try these in order, the most common fix is first

1. FIX 1Restart Tresorit

   Copy steps
   1. 01Quit Tresorit completely from the tray or menu bar
   2. 02Open it again and wait for sync to finish
   Did this fix it? Yes No

2. FIX 2Check connection and account

   Copy steps
   1. 01Confirm both computers are online
   2. 02Open the app on each computer and confirm they're signed into the same Tresorit account
   Did this fix it? Yes No

3. FIX 3Turn on sync for the tresor

   Copy steps
   1. 01In the desktop app, open the tresor's settings
   2. 02Make sure it's synced to a local folder on this computer
   Did this fix it? Yes No

4. FIX 4Fix files Tresorit can't sync

   Copy steps
   1. 01Replace shortcuts and symbolic links with the real files
   2. 02Rename files that contain invalid characters
   3. 03Remove temporary download files (.crdownload, .part)
   Did this fix it? Yes No

5. FIX 5Shorten long paths on Windows

   Copy steps
   1. 01Move deeply nested folders higher up
   2. 02Shorten folder and file names so the full path stays under about 260 characters
   Did this fix it? Yes No

6. FIX 6Update the desktop app

   Copy steps
   1. 01Download the latest version from tresorit.com
   2. 02Install over the existing app
   Did this fix it? Yes No

Symptoms

A file saved on one computer never shows up on another, or a tresor shows as not synced.

Why it happens

• C-01Computer offline
• C-02Devices linked to different Tresorit accounts
• C-03Sync turned off for the tresor on that device
• C-04Shortcuts, symbolic links or invalid characters in file names
• C-05Skipped system files (.lnk, .crdownload, .part, $RECYCLE.BIN)
• C-06Very long Windows file paths

// this guide also covers

• tresorit not syncing
• tresorit sync not working
• tresorit file not syncing
• tresorit sync stuck

The same problem in other apps

All sync failures guides →

• Sync.com Not Syncing or Stuck Indexing (Sync.com)
• Proton Drive Not Syncing on Windows (Proton Drive)
• pCloud Not Syncing or Sync Stuck (pCloud)
• Box Drive Not Syncing (Box)
• Dropbox Not Syncing (Dropbox)

Other Tresorit errors

• Why Is Tresorit So Slow to Sync?
• Tresorit Drive Not Showing in Finder
• Tresorit Forgot Password
• Tresorit Conflict Files
• Tresorit Camera Upload Not Working
• Tresorit File Too Large to Upload
• Tresorit Storage Full: Can't Upload, Share or Sync
• How to Cancel Tresorit Subscription (and Get a Refund)