// troubleshooting guide · tresorit
Tresorit Forgot Password
- Status
- Ongoing
- platforms:
- Windows, macOS, Linux, iOS, Android, Web
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · tresorit/forgot-password4 FIXES
// quick answer
Tresorit can't recover passwords because it never stores them. If you're still logged in on a device, change it there via Change password > Forgot password with an emailed code; otherwise only an account reset is possible, and it deletes all files.
Most likely fix: Reset from a device that's still logged in
How to fix it
// try these in order, the most common fix is first
FIX 1Reset from a device that's still logged in
- 01Open Tresorit on any device where you're still signed in
- 02Go to Change password and choose Forgot password
- 03Enter the one-time code sent to your email and set a new password
Did this fix it?FIX 2Business users: ask your administrator
- 01If your company uses Advanced Control, contact your Tresorit admin to reset your password
Did this fix it?FIX 3Reset the account (last resort)
- 01Follow Tresorit's 'Reset your account' process from the login screen or help center
- 02Understand this erases all stored files and folders
- 03Re-upload from local copies afterward
Did this fix it?FIX 4Prevent it next time
- 01Store the password in a password manager
- 02Stay signed in on at least two devices
Did this fix it?
Symptoms
You can't log in and the password reset email warns that your data will be erased.
Why it happens
- C-01Password forgotten
- C-02Zero-knowledge design: no password stored on servers
// this guide also covers
- tresorit forgot password
- tresorit password reset
- tresorit account reset
Still not working?
If Tresorit keeps failing, you're not alone. See every Tresorit problem users report or the alternatives people switch to.
Have an app idea? Our small team builds any software: web and mobile apps, games, desktop, AI tools. Price agreed together.
Talk to us