// troubleshooting guide · tresorit
How to Cancel Tresorit Subscription (and Get a Refund)
- Status
- Ongoing
- platforms:
- Web
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · tresorit/cancel4 FIXES
// quick answer
Cancel Tresorit in your subscription settings at web.tresorit.com to downgrade to Basic at the end of the billing cycle (team plans: only the Subscription Owner can). Refunds apply only to first-time direct purchases with no trial: within 7 days, or 14 days in the EU.
Most likely fix: Cancel on the web
How to fix it
// try these in order, the most common fix is first
FIX 1Cancel on the web
- 01Log in at web.tresorit.com
- 02Open your account / subscription settings
- 03Choose to cancel and downgrade to Basic
- 04Check the billing page for the date the account reverts to the free plan
Did this fix it?FIX 2Team plans: use the Subscription Owner
- 01Only the Subscription Owner role can cancel a team subscription
- 02Ask the owner, or have them assign the role to you
Did this fix it?FIX 3Request a refund in time
- 01Contact Tresorit support within 7 days of a first direct purchase (14 days in the EU)
- 02Purchases made after a trial and renewals don't qualify
Did this fix it?FIX 4Save your data first
- 01If you store more than 3 GB, download your files before the cycle ends
- 02Over the limit you can't upload, share or sync, and data may be removed
Did this fix it?
Symptoms
You want to stop auto-renewal, get money back, or close your account.
Why it happens
- C-01Plans auto-renew
- C-02Trial converts to paid unless cancelled
- C-03Refund window is short
// this guide also covers
- cancel tresorit
- tresorit refund
- tresorit cancel subscription
- delete tresorit account
Still not working?
If Tresorit keeps failing, you're not alone. See every Tresorit problem users report or the alternatives people switch to.
// We build software. Any software.
Paying for apps that don't quite fit? We build exactly what you need.
We're a small team of developers who build custom software fast. Not just tools like Tresorit: web and mobile apps, games, desktop software, AI tools, internal tools: whatever you have in mind. 50+ custom products built for clients so far, and we run our own products too: booking platforms, games, learning apps. See our work
- Web apps & SaaS
- Mobile apps (iOS & Android)
- Games
- Desktop software
- AI tools & automations
- Internal tools & dashboards
- Client portals & booking
- Your own version of any tool
- ✓ Free 15-min call to scope it
- ✓ Price agreed up front
- ✓ Your data, your code
