How to Cancel Proton Drive Subscription (and Get a Refund)

How to fix it

// try these in order, the most common fix is first

1. FIX 1Cancel on the web (bought on proton.me)

   Copy steps
   1. 01Sign in at account.proton.me
   2. 02Go to Settings > All settings > Subscription
   3. 03Scroll to Cancel subscription and click Continue, then confirm
   4. 04The downgrade to Free happens at the end of the current billing period
   Did this fix it? Yes No

2. FIX 2Cancel on iPhone (bought via App Store)

   Copy steps
   1. 01Open Settings and tap your name
   2. 02Tap Subscriptions and select Proton
   3. 03Tap Cancel Subscription
   4. 04Request refunds from Apple at reportaproblem.apple.com; deleting the app doesn't cancel
   Did this fix it? Yes No

3. FIX 3Cancel on Android (bought via Google Play)

   Copy steps
   1. 01Open Google Play and tap your profile
   2. 02Go to Payments & subscriptions > Subscriptions
   3. 03Select Proton and tap Cancel subscription
   4. 04Google's refund rules apply
   Did this fix it? Yes No

4. FIX 4Ask for a refund

   Copy steps
   1. 01Contact Proton support within 30 days of your initial purchase for a prorated refund
   2. 02After 30 days refunds are at Proton's discretion; users report they're often declined
   Did this fix it? Yes No

5. FIX 5Protect your files before downgrading

   Copy steps
   1. 01Download anything you need from drive.proton.me
   2. 02Get under the free limit (delete files, empty trash) so sync keeps working
   3. 03Over the limit, you have one year before data in over-limit apps risks deletion
   Did this fix it? Yes No

Symptoms

You want to stop Proton Drive Plus, Unlimited, Duo or Family from renewing, or you want your money back.

Why it happens

• C-01Subscription auto-renews, often at a higher price after the first year
• C-02Plans bought in the iOS or Android app can only be cancelled in that store
• C-03Over-limit storage after downgrading blocks sync

// this guide also covers

• cancel proton drive
• proton drive refund
• proton drive cancel subscription
• proton unlimited cancel

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Sync.com Subscription (and Get a Refund) (Sync.com)
• How to Cancel pCloud Subscription (and Get a Refund) (pCloud)
• How to Cancel iCloud+ Subscription (iCloud)

Other Proton Drive errors

• Proton Drive Not Syncing on Windows
• Proton Drive Not Syncing on Mac
• Why Is Proton Drive So Slow? Uploads and Downloads
• Proton Drive Photo Backup Not Working
• Proton Drive on Linux: No Desktop App (Workarounds)
• Proton Drive rclone 'Too Many Recent API Requests'
• Proton Drive Duplicate Files and 'Name Clash' Conflicts
• Proton Drive Storage Full: Sync and Uploads Stopped