How to Cancel pCloud Subscription (and Get a Refund)

How to fix it

// try these in order, the most common fix is first

1. FIX 1Cancel on the web (card or PayPal)

   Copy steps
   1. 01Log in at my.pcloud.com
   2. 02Click your account avatar
   3. 03Choose Manage Subscription
   4. 04Click Cancel and confirm; you keep access until the paid period ends
   Did this fix it? Yes No

2. FIX 2Cancel on iPhone or iPad

   Copy steps
   1. 01Open Settings > your name > Subscriptions
   2. 02Select pCloud and tap Cancel Subscription
   3. 03Refunds for App Store purchases go through Apple (reportaproblem.apple.com)
   Did this fix it? Yes No

3. FIX 3Cancel on Android

   Copy steps
   1. 01Open Google Play > profile icon > Payments & subscriptions > Subscriptions
   2. 02Select pCloud and tap Cancel subscription
   Did this fix it? Yes No

4. FIX 4Request a refund within 14 days

   Copy steps
   1. 01Email support@pcloud.com from your account email
   2. 02Say explicitly that you request a refund under the 14-day money-back guarantee and include the payment date
   3. 03Keep a copy; pCloud says approved refunds are processed within 30 days to the original payment method
   Did this fix it? Yes No

5. FIX 5Save your files before the plan ends

   Copy steps
   1. 01Download everything above the free quota
   2. 02After expiry, over-quota files go to Trash after 30 days and are deleted 15 days later
   Did this fix it? Yes No

Symptoms

You want to stop auto-renewal, get money back for a monthly, annual or lifetime purchase, or close your account.

Why it happens

• C-01Subscriptions auto-renew until cancelled
• C-02Refunds need a separate written request
• C-03Promotional purchases may be refused a refund

// this guide also covers

• cancel pcloud
• pcloud refund
• pcloud cancel subscription
• pcloud lifetime refund
• delete pcloud account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Sync.com Subscription (and Get a Refund) (Sync.com)
• How to Cancel Proton Drive Subscription (and Get a Refund) (Proton Drive)
• How to Cancel Tresorit Subscription (and Get a Refund) (Tresorit)
• How to Cancel iCloud+ Subscription (iCloud)

Other pCloud errors

• pCloud Drive Not Working on Mac
• pCloud 'The Original Item Can't Be Found' Error
• pCloud Not Syncing or Sync Stuck
• Why Is pCloud So Slow to Upload?
• pCloud Forgot Crypto Pass: Reset the Crypto Folder
• pCloud Shared Link Traffic Limit Exceeded
• pCloud Drive (P:) Not Showing in Windows
• pCloud Automatic Upload Not Working