What causes "ProWritingAid Premium Not Showing After Upgrade"?

Signed in to a different (free) account Google Docs account email differs from the ProWritingAid email Using the free grammar checker pages on the website, which ignore Premium Upgrade not yet synced (up to 48 hours)

How do I fix "ProWritingAid Premium Not Showing After Upgrade"?

1. Log out and back in: Sign out of ProWritingAid everywhere (web, extension, Word, desktop) Sign back in with the exact email or social login used to pay 2. Use the right tool: Use the web editor at app.prowritingaid.com or an integration, not the free checker on the marketing site 3. Check for duplicate accounts: If you created accounts with Google and with email, sign in to the one that shows Premium in My Account > Plans 4. Wait, then contact support: Allow up to 48 hours Then email hello@prowritingaid.com with the receipt and account email

// troubleshooting guide · prowritingaid

ProWritingAid Premium Not Showing After Upgrade

Status: Workaround available
platforms:: Web, Chrome, Word, Desktop
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · prowritingaid/premium-not-showing4 FIXES

// quick answer

Log out and back in with the email or Google/Facebook login that bought Premium. The free tools on ProWritingAid's marketing pages never show Premium, and an upgrade can take up to 48 hours to appear.

Most likely fix: Log out and back in

How to fix it

// try these in order, the most common fix is first

FIX 1Log out and back in
1. 01Sign out of ProWritingAid everywhere (web, extension, Word, desktop)
2. 02Sign back in with the exact email or social login used to pay
Did this fix it?
FIX 2Use the right tool
1. 01Use the web editor at app.prowritingaid.com or an integration, not the free checker on the marketing site
Did this fix it?
FIX 3Check for duplicate accounts
1. 01If you created accounts with Google and with email, sign in to the one that shows Premium in My Account > Plans
Did this fix it?
FIX 4Wait, then contact support
1. 01Allow up to 48 hours
2. 02Then email hello@prowritingaid.com with the receipt and account email
Did this fix it?

Symptoms

You paid but still see the 500-word limit, 'upgrade' prompts, or locked reports.

Why it happens

C-01Signed in to a different (free) account
C-02Google Docs account email differs from the ProWritingAid email
C-03Using the free grammar checker pages on the website, which ignore Premium
C-04Upgrade not yet synced (up to 48 hours)

// this guide also covers

prowritingaid premium not working
prowritingaid still asking to upgrade
prowritingaid premium not recognized

Still not working?

If ProWritingAid keeps failing, you're not alone. See every ProWritingAid problem users report or the alternatives people switch to.

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