Runway Credits Deducted But No Video

How to fix it

Try these in order — the most common fix is first.

1. 1. Look in Assets before assuming it is lost

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   1. Open Assets > Videos and search for the clip.
   2. Refresh the page or log out and in.
   Did this fix it? Yes No

2. 2. Wait and compare the credit ledger

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   1. Wait several minutes after an error.
   2. Check usage history for a refund entry.
   Did this fix it? Yes No

3. 3. Contact support with evidence

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   1. Click the help or feedback icon in the app on the failed task.
   2. Add job ID, timestamp, model, credit amount and screenshots.
   3. Describe it as a generation error, not a quality complaint.
   Did this fix it? Yes No

4. 4. Reduce waste on retries

   Copy steps
   1. Test at the shortest duration first.
   2. Use a cheaper model while iterating, then render the final one.
   Did this fix it? Yes No

Symptoms

Your credit balance dropped but no usable clip appears, or a failed job did not give credits back.

Why it happens

• Video finished but is not shown in the generation view
• Blocked input (safety) or cancelled stuck job, which are not refunded
• Refund still processing after a generation error
• A completed clip that missed the prompt, which counts as a creative result

This guide also covers

• runway credits deducted no video
• runway credits not refunded
• runway lost credits failed generation

Other Runway errors

• Runway Generation Failed Error
• Runway Credits Running Out Too Fast
• Runway Stuck on Generating or In Queue
• Runway Content Moderation Blocked or Safety Error
• Runway Export Failed or Stuck
• Runway Video Won't Download
• Runway 4K Upscale Not Working
• Runway Not Following My Prompt