How to Cancel Sentry Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel on the web

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   1. Sign in as an organization owner or billing manager
   2. Open Settings > Subscription (Usage & Billing)
   3. Choose cancel, or go to sentry.io/settings/billing/cancel/
   4. Confirm; the downgrade to Developer happens at the end of the billing period
   Did this fix it? Yes No

2. 2. If you do not see the option

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   1. The org is probably already on Developer
   2. Check you are in the right organization and have billing permission
   Did this fix it? Yes No

3. 3. Before you go

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   1. Export anything you need; the free plan has a 30-day lookback and 1 user
   2. Disable Seer and pay-as-you-go budgets
   3. Refunds: Sentry does not publish a refund policy we could verify; contact billing support for annual plans or billing errors
   Did this fix it? Yes No

Symptoms

You want to stop paying for Sentry.

Why it happens

• Org still on a paid plan
• Cancel option missing because the org is already on Developer
• Add-ons such as Seer billed separately

This guide also covers

• cancel sentry
• sentry cancel subscription
• sentry refund

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Datadog Subscription (Datadog)

Other Sentry errors

• Sentry Source Maps Not Working
• Sentry Events Not Showing Up
• Sentry Blocked by Ad Blockers (Tunnel Fix)
• Sentry Quota Exceeded: What Happens and How to Fix It
• Sentry Too Many Alerts and Noisy Errors
• Sentry Alert Emails Not Received
• Sentry Self-Hosted Upgrade Failed
• Sentry Next.js Not Sending Events