Sketch Can't Upload or Collaborate (VPN, Proxy, Firewall)
Quick answer
A VPN, proxy or firewall can block Sketch's servers, breaking login, uploads and real-time collaboration. Test on another network, then ask IT to allow Sketch's endpoints.
Most likely fix: Test another network
How to fix it
Try these in order — the most common fix is first.
1. Test another network
- Disconnect VPN or join a public network; if it works the corporate network is blocking Sketch
Did this fix it?2. Ask IT to allow endpoints
- Allow inbound and outbound traffic to api.prod.sketch.com, capacitor.prod.sketch.com, graphql.sketch.cloud, presence.prod.sketch.com, payments.prod.sketch.com, download.sketch.com and the others listed in Sketch's network settings article
Did this fix it?
Symptoms
Cannot log in, register, upload files or collaborate.
Why it happens
- VPN
- Proxy
- Firewall
This guide also covers
- sketch vpn
- sketch can't upload workspace
- sketch firewall
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