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Adobe XD Error 5718 / 5719 / 5703 on Windows

Workaround available Windows Updated October 21, 2026

Quick answer

XD fails to start on Windows with error 5718, 5719 or 5703. A clean reinstall (quit Creative Cloud, clear temp files, delete the leftover XD folder, repair Creative Cloud) fixes it for most users; signing out of Windows and back in fixes 5719 for some.

Most likely fix: Sign out of Windows and sign back in.

Symptoms

Clicking XD shows 'Unable to open Adobe XD' with error code 5718, 5719 or 5703, often right after an XD or Windows update. Reinstalling the normal way doesn't help.

Why it happens

  • Corrupted XD install or leftover files in Common Files after an update
  • Windows feature update (reported after 2004/20H2) breaking the XD app package
  • Windows user profile without the permissions XD's installer expects

How to fix it

Try these in order — the most common fix is first.

  1. 1. Sign out of Windows and sign back in

    1. Save your work in other apps
    2. Start > your account icon > Sign out
    3. Sign back in and launch XD from the Creative Cloud desktop app
    4. Note: a plain restart did not help users for whom this worked

  2. 2. Do a clean reinstall of XD

    1. Uninstall XD from the Creative Cloud desktop app
    2. Quit Creative Cloud and end all Adobe processes in Task Manager (CoreSync, Adobe Desktop Service, CCXProcess)
    3. Press Win+R, type %temp% and delete the contents
    4. Delete C:\Program Files\Common Files\Adobe\Adobe XD CC if it still exists
    5. Repair the Creative Cloud desktop app (Settings > Apps > Creative Cloud > Modify/Repair) and restart the PC
    6. Reinstall XD from Creative Cloud

  3. 3. Use Adobe's Creative Cloud Cleaner Tool

    1. Download the Creative Cloud Cleaner Tool from Adobe's help site
    2. Run it, choose Adobe XD and remove it
    3. Restart, then reinstall XD from Creative Cloud

  4. 4. Test with another Windows user account

    1. Create a local Windows account with administrator rights
    2. Sign in to it and install/launch XD
    3. If XD works there, the problem is your original profile; Adobe support has pointed at missing admin rights

  5. 5. Send logs to Adobe support

    1. Run Adobe's Log Collector tool
    2. Open a support chat and share the logs and the exact error code

This guide also covers

  • adobe xd error 5719
  • adobe xd error 5718
  • adobe xd error 5703
  • unable to open adobe xd windows

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