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Adobe XD Stuck on Syncing / Waiting for Sync

Workaround available Windows, macOS Updated October 21, 2026

Quick answer

A cloud document hangs on 'Syncing' or 'Waiting for sync' and won't open or save. Fully sign out of XD and Creative Cloud, kill CoreSync, reboot and relaunch XD from the Creative Cloud app; make sure every co-editor runs the latest XD.

Most likely fix: Press Esc on the 'Waiting for sync' dialog.

Symptoms

The XD home screen or title bar shows 'Syncing' for 30+ minutes, a 'Waiting for sync' dialog blocks the file, or edits never reach collaborators.

Why it happens

  • CoreSync (Creative Cloud's sync process) hung
  • Co-editors on different XD versions
  • Large co-edited documents
  • Adobe cloud service problems

How to fix it

Try these in order — the most common fix is first.

  1. 1. Press Esc on the 'Waiting for sync' dialog

    1. When the dialog appears, press Esc
    2. Let XD re-download the document and save it again
    3. Reported to work for the document owner; not for every collaborator

  2. 2. Fully sign out and restart Adobe processes

    1. Sign out of XD and the Creative Cloud desktop app, then quit both
    2. End CoreSync, Adobe Desktop Service and CCXProcess (Task Manager on Windows, Activity Monitor on Mac)
    3. Reboot
    4. Sign in to Creative Cloud, then launch XD from the Creative Cloud desktop app

  3. 3. Get every collaborator on the same XD version

    1. In the Creative Cloud app open Apps > Updates
    2. Update XD on every machine that co-edits the file

  4. 4. Open an earlier version and export what you need

    1. Open assets.adobe.com > Files and find the document
    2. Open Version history and restore or open a previous version
    3. Save a local copy (File > Save As) or export the artboards

  5. 5. Unshare and reshare the document

    1. In XD or on assets.adobe.com, stop sharing the document
    2. Check the shared links listed on the Creative Cloud web files view
    3. Share it again with collaborators

This guide also covers

  • adobe xd stuck on syncing
  • adobe xd waiting for sync
  • xd cloud document not syncing

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