How to Cancel Sourcegraph Subscription
Quick answer
Sourcegraph now sells a single Enterprise plan on an annual contract with no self-serve option, so cancelling goes through your account contact or support, not a button.
Most likely fix: Cody Free or Pro users
How to fix it
Try these in order — the most common fix is first.
1. Cody Free or Pro users
- Both ended on July 23, 2025; Sourcegraph said Pro users would not be charged for Cody Pro until then
- If a charge appears, email support@sourcegraph.com with the receipt
Did this fix it?2. Enterprise customers
- Check your contract for the renewal and notice period
- Email your account contact or support@sourcegraph.com before the renewal date and ask for written confirmation
- Refund terms are not published; they are set in your contract
Did this fix it?3. Before you cancel
- Export what you need; self-hosted instances keep running your own data
- Cancel through Sourcegraph, not your card issuer, to avoid a dispute
Did this fix it?
Symptoms
You cannot find a cancel button, or you used Cody Free or Pro and want to know if you are still billed.
Why it happens
- Enterprise is sold by contract and sales
- Cody Free and Pro ended in July 2025
This guide also covers
- cancel sourcegraph
- sourcegraph refund
- cancel cody pro
Still not working?
If Sourcegraph keeps failing, you're not alone. See every Sourcegraph problem users report or the alternatives people switch to.
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The same problem in other apps
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Other Sourcegraph errors
- Sourcegraph Cody Free and Pro Discontinued: What Happened and What to Do
- Sourcegraph Cody Not Working in VS Code
- Sourcegraph Cody Sign-In Error: Authentication Failed or Signed Out on Restart
- Sourcegraph Cody Not Working in JetBrains (IntelliJ, Android Studio)
- Sourcegraph Cody Rate Limit or Usage Limit Reached
- Sourcegraph Search Not Finding Results
- Sourcegraph Repository Not Cloning or Not Updating
- Sourcegraph Search Slow or Timing Out (Zoekt Crash Loop)