Not Receiving Substack Emails

How to fix it

Try these in order — the most common fix is first.

1. 1. Confirm the address on file

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   1. Sign in at substack.com and open Settings
   2. Check the email shown on your account and that you confirmed it
   3. If wrong, add the right address and resubscribe
   Did this fix it? Yes No

2. 2. Search spam, Promotions and All Mail

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   1. Search your mailbox for the publication name and for substack.com
   2. Mark any found message as not spam and move it to Primary
   Did this fix it? Yes No

3. 3. Check delivery settings for the publication

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   1. Open Settings > Subscriptions (web)
   2. Find the publication and make sure emails are enabled rather than app-only notifications
   Did this fix it? Yes No

4. 4. Contact the writer or Substack

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   1. Message the author, who can see whether your address bounced
   2. If many publications fail, contact Substack support from the Help Center
   Did this fix it? Yes No

Symptoms

You subscribed but no posts arrive, or you get some publications but not others.

Why it happens

• Subscribed with a different email address than the one you check
• Messages filtered into spam or Promotions
• Email delivery for that publication turned off in your settings
• Address bounced earlier and got suppressed
• Free subscriber on a paid-only post, which sends only a preview

This guide also covers

• not receiving substack emails
• substack newsletter not arriving
• subscribed to substack no emails

The same problem in other apps

All notifications, reminders & messages not sending guides →

• ConvertKit (Kit) Emails Going to Spam (ConvertKit (Kit))
• Mailchimp Emails Going to Spam (Mailchimp)

Other Substack errors

• Substack Emails Going to Spam or Promotions
• Substack Login Link Not Arriving or Not Working
• Substack Paywall Showing for Paid Subscribers
• Substack Payment Declined When Subscribing
• Substack Stripe Payout Not Arriving
• Substack Custom Domain Not Working
• Substack App Crashing or Not Loading
• Substack Can't Publish or Editor Page Unresponsive