Substack Stripe Payout Not Arriving
Quick answer
Missing Substack payouts are usually Stripe verification, a first-payout hold, or a bank delay. Check the Stripe dashboard for action-required banners, then contact Substack.
Most likely fix: Open your Stripe dashboard
How to fix it
Try these in order — the most common fix is first.
1. Open your Stripe dashboard
- From Substack open Settings > Payments and follow the link to Stripe
- Look for banners saying more information is required and complete them
Did this fix it?2. Check payout status and bank details
- In Stripe open Balances > Payouts and read the status
- If it says failed, read the error code, fix the bank details and retry
Did this fix it?3. Allow for holds and bank time
- Wait at least five business days past the expected date for a new account's first payout
- Apple in-app revenue is paid by Apple to Substack up to 45 days after month end, so it arrives later
Did this fix it?4. Escalate
- Contact Stripe support about the payout and Substack support about the subscription charges
- Include publication name, payout date and amount
Did this fix it?
Symptoms
You have paid subscribers but the money has not reached your bank.
Why it happens
- Stripe needs identity or business verification
- Mandatory hold on the first payout of a new Stripe account
- Bank details wrong, closed account or failed transfer
- Incomplete tax information
- Bank processing time after Stripe marks the payout paid
- Apple in-app subscription revenue paid out later than card revenue
This guide also covers
- substack payout not received
- substack stripe payout delayed
- substack not paying writers
- substack stripe verification
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