// troubleshooting guide · suno
Suno Credits Disappearing
- Status
- Ongoing
- platforms:
- Web, mobile
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · suno/credits-disappearing3 FIXES
// quick answer
Suno deducts credits at submit time, so failed or cancelled jobs still cost credits. Reconcile against your generation history.
Most likely fix: Reconcile balance
How to fix it
// try these in order, the most common fix is first
FIX 1Reconcile balance
- 01Count every attempt in your history, including failed ones
Did this fix it?FIX 2Understand free limits
- 01Free plan: 50 credits per day, no rollover
Did this fix it?FIX 3Contact support
- 01Use the in-app support form for outages or billing errors; support may grant credits after major outages
Did this fix it?
Symptoms
Credit balance drops faster than songs produced.
Why it happens
- C-01Credits charged on submit
- C-02Each regenerate costs credits
- C-03Failed jobs not refunded automatically
// this guide also covers
- suno credits gone
- suno lost credits
- suno credits not working
Still not working?
If Suno keeps failing, you're not alone. See every Suno problem users report or the alternatives people switch to.
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