Zapier Webhook Not Receiving Data

How to fix it

Try these in order — the most common fix is first.

1. 1. Re-test properly

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   1. Open the trigger's Test step and click test, keeping it open
   2. Send a brand-new request from the source app
   Did this fix it? Yes No

2. 2. Verify URL and format

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   1. Compare the Zap's webhook URL to the one in the sending app
   2. Send POST as JSON, XML or form-encoded; do not set a custom Content-Type
   3. Use Catch Raw Hook to see the raw body
   Did this fix it? Yes No

3. 3. Test with curl

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   1. Send a sample POST with a JSON body to the webhook URL
   2. If that works, the problem is on the sender side
   Did this fix it? Yes No

Symptoms

Catch Hook test finds no data or the Zap says the webhook was received but nothing runs.

Why it happens

• Test Trigger step not open when the request arrived
• Old requests are not found
• Webhook URL changed (for example after a Zap owner change on Team)
• Unsupported payload format or custom Content-Type header
• Sender app not firing the webhook

This guide also covers

• zapier webhook not working
• zapier catch hook no data
• zapier webhook not triggering

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