Zapier Zap Not Triggering

How to fix it

Try these in order — the most common fix is first.

1. 1. Check the basics in Zap history

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   1. Open Zap history and look for runs, errors, held or halted statuses
   2. Confirm the Zap toggle is on and the right version is published
   3. Check status.zapier.com and the app's status page
   Did this fix it? Yes No

2. 2. Reconnect and retest

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   1. Open Settings > Connections (Apps) and reconnect the app account
   2. Turn the Zap off and on
   3. Create a fresh test event in the source app and wait for the polling interval
   Did this fix it? Yes No

3. 3. Verify trigger event and filters

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   1. Make sure the trigger event matches (for example 'event ended' only fires for events that ended after the Zap was created)
   2. Temporarily remove filters to see whether they block runs
   3. Use an instant (webhook-based) trigger when the app offers one
   Did this fix it? Yes No

4. 4. Still nothing

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   1. Check whether the account lacks permission in the source app
   2. Contact Zapier support or the app developer, since many integrations are maintained by the app vendor
   Did this fix it? Yes No

Symptoms

The Zap test works but live events never start it, or runs appear much later than expected.

Why it happens

• Zap is off or was auto-switched off
• Polling interval: 15 minutes on Free, 2 minutes on Pro
• Trigger only fires on new events created after the Zap was turned on
• Filters or trigger settings exclude the event
• Expired or under-permissioned app connection
• The app (not Zapier) is having an outage or API bug

This guide also covers

• zap not triggering
• zapier trigger not firing
• zapier not working
• zapier zap not running

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