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Complete pricing breakdown for Zenefits including all plans, hidden costs, and limitations.
Pricing score: 55/100
User limit: Per employee
User limit: Per employee
User limit: Per employee
User limit: Per employee
User limit: Per employee
User limit: Per employee
After TriNet's acquisition, the company is no longer supporting the standalone HRIS option and will only offer more expensive ASO or PEO plans. Good customer service and pricing transitioned to 'horrible customer service and the push to get everyone on their PEO platform for an insane cost' according to users.
Many core features are sold as add-ons with extra fees including recruiting tools (via JazzHR), HR advisory services, benefits administration through your broker, and payroll processing unless you purchase the highest-tier plan. Implementation fees typically run 5-10% of annual software costs.
Customers report being charged for more employees than they actually have on their team. When requesting Zenefits to update their employee list, they are told they can't make the changes, resulting in significant waste of money each month on phantom employees.