Zeplin "Your session has expired" Error

How to fix it

Try these in order — the most common fix is first.

1. 1. Check your signed-in devices

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   1. Sign out of devices and browsers you no longer use
   2. Sign in again on the device that shows the error
   Did this fix it? Yes No

2. 2. Clear the cache on Windows

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   1. Open the Help menu and select Reset Zeplin, then relaunch
   2. If it persists, uninstall the app, press Win+R, type %APPDATA%\Zeplin and delete the Zeplin folder
   3. Reinstall from zpl.io/download
   Did this fix it? Yes No

3. 3. Clear the cache on Mac

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   1. Log out from the profile menu and quit the Zeplin app
   2. In Finder choose Go > Go to Folder and enter ~/Library/Caches
   3. Delete the folder io.zeplin.osx, reopen the app and sign in
   4. Still failing: email support@zeplin.io
   Did this fix it? Yes No

Symptoms

The app or web app shows "Your session has expired" and sends you back to sign in.

Why it happens

• More than 5 sessions signed in at once, so the oldest is logged out automatically
• Expired or corrupted session data in the app cache

This guide also covers

• zeplin session expired
• zeplin keeps logging me out
• zeplin your session has expired

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• Zeplin "Request Timeout" Error on Export
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• Zeplin Figma Plugin Not Working or Won't Export
• Zeplin "Failed to Extract Installer" Error on Windows
• Zeplin Emails Not Arriving: Invites and Billing
• Zeplin Payment Failed: Credit Card Declined