Zoho CRM Workflow Email Not Sending
Quick answer
If the workflow fires but no email goes out, check the recipient field (address may be in Secondary Email), the Email Opt-out flag and the daily email limit.
Most likely fix: Check the recipient field
How to fix it
Try these in order — the most common fix is first.
1. Check the recipient field
- Edit the email notification action
- Select the field that actually holds the address, e.g. Secondary Email instead of Email
Did this fix it?2. Check opt-out
- Open the lead/contact and look at Email Opt-out
- Opted-out records won't get workflow emails
Did this fix it?3. Check the daily limit
- Confirm whether the daily email limit for your edition has been reached
- If so, wait for the reset or reduce volume
Did this fix it?
Symptoms
The workflow shows as triggered but the lead or contact never receives the email alert.
Why it happens
- Wrong recipient field chosen (address stored in Secondary Email)
- Email Opt-out enabled on the record
- Daily email limit reached
This guide also covers
- zoho crm workflow email not sending
- zoho crm email alert not working
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