Salesforce Emails Not Sending

How to fix it

Try these in order — the most common fix is first.

1. 1. Set email deliverability

   Copy steps
   1. Setup > Email > Deliverability
   2. Set Access level to All email in production (use System email only in sandboxes to avoid emailing real users)
   Did this fix it? Yes No

2. 2. Verify the sender

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   1. Setup > Organization-Wide Addresses and confirm the address is verified
   2. Confirm the sending user's email address
   Did this fix it? Yes No

3. 3. Test and check logs

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   1. Use Send Test Email under Email Administration
   2. Check Setup > Email Log Files and bounce management
   Did this fix it? Yes No

Symptoms

Flow, workflow or approval emails never arrive, or only system emails like password resets do.

Why it happens

• Access level set to System email only or No access
• Org-wide email address not verified
• Sender user email not confirmed
• Sandbox refresh reset the setting

This guide also covers

• salesforce emails not sending
• salesforce email deliverability access level

The same problem in other apps

All notifications, reminders & messages not sending guides →

• HubSpot Emails Going to Spam (HubSpot)
• Pipedrive Unable to Send Emails (Pipedrive)
• Zoho CRM Workflow Email Not Sending (Zoho CRM)

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