Salesforce MFA Locked Out: Lost Authenticator

How to fix it

Try these in order — the most common fix is first.

1. 1. Ask an admin to disconnect the method

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   1. Admin opens the user in Setup > Users
   2. In the Multi-Factor Authentication section, disconnect or delete the registered method
   3. User registers a new method at next login
   Did this fix it? Yes No

2. 2. Ask for a temporary code

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   1. Admins can generate a temporary verification code with an expiry
   2. User signs in with it, then registers a new method
   Did this fix it? Yes No

3. 3. If you are the only admin

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   1. Open a Salesforce Support case; reports suggest this can be slow
   2. Prevent it by registering several methods and keeping two admins who can manage MFA
   Did this fix it? Yes No

Symptoms

You can't log in because you lost the phone or authenticator registered for Salesforce MFA.

Why it happens

• Phone lost or replaced
• Authenticator not backed up
• Single admin locked out

This guide also covers

• salesforce mfa locked out
• salesforce lost authenticator
• reset salesforce mfa

The same problem in other apps

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