How to Cancel Salesforce Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Find your renewal date and notice window

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   1. Open your signed Order Form and Master Subscription Agreement
   2. Note the term end date and the non-renewal notice period
   3. In Salesforce go to Setup, search Company Information, and check Contract details
   Did this fix it? Yes No

2. 2. Export your data before the end date

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   1. Go to Setup, search Data Export
   2. Click Export Now (or schedule), choose Include all data and files
   3. Download the zip links from the email within the time shown
   4. Reports and metadata (Flows, Apex) need separate backup, for example via a metadata tool
   Did this fix it? Yes No

3. 3. Send written non-renewal notice

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   1. Email your account executive and Salesforce support with your Org ID and contract end date
   2. Use a clear subject such as Notice of Non-Renewal, Org ID, end date
   3. Ask for written confirmation of receipt and keep it
   4. Also cancel add-ons (extra sandboxes, Premier Support, third-party AppExchange apps) which bill separately
   Did this fix it? Yes No

4. 4. Check what happens to data afterwards

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   1. Reports vary: the MSA is reported to give about 30 days after termination before data may be deleted, other sources say up to 120 days
   2. Ask your account executive to confirm in writing and negotiate a longer window if you need it
   Did this fix it? Yes No

5. 5. Refunds and disputes

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   1. Salesforce contracts are generally non-refundable for the current term; early termination does not usually cancel remaining fees
   2. Some Trustpilot reviewers report having to dispute charges with their card issuer after failed cancellation; treat this as a last resort
   Did this fix it? Yes No

Symptoms

You can't find a cancel button, or you were auto-renewed and billed for another year.

Why it happens

• Annual contract auto-renews unless notice is given
• Notice windows are set in the order form (commonly 30-90 days, MSA default reported as 30)
• Cancelling mid-term does not refund the remaining term
• Add-ons and sandboxes renew separately

This guide also covers

• cancel salesforce
• salesforce refund
• how to cancel salesforce subscription
• salesforce cancel contract

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel HubSpot Subscription (HubSpot)
• How to Cancel Pipedrive Subscription (Pipedrive)
• How to Cancel Zoho CRM Subscription (Zoho CRM)

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