How to Cancel Pipedrive Subscription
Quick answer
Cancel from Billing at the bottom of the page. You keep access until the end of the billing cycle, and the data is deleted after six months. Export first.
Most likely fix: Cancel a paid subscription (web)
How to fix it
Try these in order — the most common fix is first.
1. Cancel a paid subscription (web)
- Open Billing (Settings > Subscription)
- Scroll to the bottom and click Cancel my subscription
- Review the data and features shown, choose a reason, click Continue to cancel
- Optionally chat with a specialist, or click I'm not interested, continue to cancel
- Complete the questionnaire, tick the confirmation and click Cancel my plan
- Look for the confirmation email; contact support if it doesn't arrive
Did this fix it?2. Cancel a trial
- Follow Pipedrive's 'How can I cancel my trial' article; you can cancel before the subscription starts even after entering payment details
Did this fix it?3. Export your data first
- Export people, organizations, deals and activities before the billing period ends
Did this fix it?4. Understand access, deletion and refunds
- You keep access until the end of the billing cycle
- Cancelled accounts are permanently deleted after six months
- The cancellation article states no refund policy and points to Terms of Service sections 13.1 and 13.3; third-party sources disagree (14 vs 30 days), so ask support in writing
Did this fix it?
Symptoms
You want to stop paying for Pipedrive or end a trial.
Why it happens
- Need to stop auto-renewing billing
- Only users with account settings access can cancel
- Trial accounts follow a separate flow
This guide also covers
- cancel pipedrive
- how to cancel pipedrive subscription
- pipedrive refund
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