Pipedrive Automations Not Triggering

How to fix it

Try these in order — the most common fix is first.

1. 1. Read the History log

   Copy steps
   1. Open the automation and view its history
   2. Identify if it did not trigger, was delayed, or errored
   Did this fix it? Yes No

2. 2. Fix trigger fields and logic

   Copy steps
   1. If the condition is Deal Stage has changed to X, select Deal Stage in the trigger step Fields
   2. Switch AND to OR where appropriate
   3. Save and test again
   Did this fix it? Yes No

3. 3. Check ownership

   1. A global admin can transfer ownership of the automation to another user who can then reactivate it
   Did this fix it? Yes No

4. 4. Reinstall integrations

   1. For failing integration steps reinstall the app from the Marketplace
   Did this fix it? Yes No

5. 5. Check status page

   1. Look at status.pipedrive.com for delays
   Did this fix it? Yes No

Symptoms

Automation never runs, runs late, or runs with an error.

Why it happens

• 'has changed to' condition without the matching trigger field selected
• AND logic where OR is needed
• Field already had the value, so no change occurred
• Automation owner deactivated
• Integration step (e.g. Slack) uninstalled
• Pipedrive incident causing delays

This guide also covers

• pipedrive automation not working
• pipedrive workflow automation not triggering
• pipedrive automations unreliable

Other Pipedrive errors

• Pipedrive Email Sync Not Working
• Pipedrive Unable to Send Emails
• Pipedrive BCC Emails Not Arriving
• Pipedrive Calendar Sync Not Working
• Pipedrive Activities Not Showing
• Pipedrive Import Errors and Skipped Rows
• Pipedrive "Something Went Wrong" Error
• Pipedrive Mobile App Not Syncing or Loading