Pipedrive Mobile App Not Syncing or Loading
Quick answer
The mobile app usually recovers after a manual sync, an update, or clearing cache. The app needs recent OS versions (Android 11+/iOS 18+ per the help center, other pages say Android 10).
Most likely fix: Manually sync
How to fix it
Try these in order — the most common fix is first.
1. Manually sync
- Run a manual sync of the mobile app with the web app
Did this fix it?2. Update the app
- iOS: App Store > Updates > Pipedrive > Update
- Android: Play Store > Pipedrive > Update
Did this fix it?3. Clear cache (Android)
- Settings > Applications > Pipedrive > Force stop
- Open Storage, tap Clear Data and Clear Cache
Did this fix it?4. Reinstall
- Uninstall Pipedrive and reinstall it from App Store or Play Store
Did this fix it?
Symptoms
Deals or activities don't update on the phone, or the app fails to load.
Why it happens
- Outdated app version
- Cached data
- Unsupported OS version
- Weak connection (limited offline mode)
This guide also covers
- pipedrive mobile app not syncing
- pipedrive app not working
- pipedrive app not loading
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