Pipedrive Email Sync Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Re-authenticate or re-add the account

   Copy steps
   1. Go to Personal preferences > Email sync
   2. If credentials are unchanged, click Re-authenticate
   3. If that fails click Stop syncing, then Add another account (not Reconnect) and re-enter credentials
   4. Already synced emails are kept
   Did this fix it? Yes No

2. 2. Check filters and labels

   Copy steps
   1. Open Inbox or Sent and remove active filters
   2. In your email integration settings, check the Labels list; only emails under selected labels sync
   Did this fix it? Yes No

3. 3. Link threads to deals

   Copy steps
   1. Open the thread in Inbox or Sent
   2. Check the top-right corner that it is linked to the deal or contact
   Did this fix it? Yes No

4. 4. Clear browser data and test another browser

   Copy steps
   1. Clear cache and cookies for Pipedrive
   2. Retry in an incognito window or another browser
   Did this fix it? Yes No

5. 5. Check plan and mailbox type

   Copy steps
   1. Confirm you are on Growth or higher for two-way email sync
   2. Use a normal mailbox, not a shared Office 365 mailbox, and IMAP not POP3
   3. Check status.pipedrive.com for incidents
   Did this fix it? Yes No

Symptoms

Emails missing from Inbox or Sent, emails not attached to deals or contacts, a banner saying email sync stopped, or authentication errors.

Why it happens

• Email password or server settings changed while sync was active
• Active filter in Inbox or Sent hiding messages
• Label setting limits which emails sync
• Plan is Lite, which has no two-way email sync
• Shared Office 365 mailbox or POP3 account (not supported)
• Stale browser cache or cookies

This guide also covers

• pipedrive email sync not working
• pipedrive email not syncing outlook
• pipedrive emails not showing in deal

The same problem in other apps

All sync failures guides →

• HubSpot Salesforce Sync Errors (HubSpot)
• Salesforce Einstein Activity Capture Not Syncing (Salesforce)
• Zoho CRM Email Not Syncing (IMAP/Gmail) (Zoho CRM)

Other Pipedrive errors

• Pipedrive Unable to Send Emails
• Pipedrive BCC Emails Not Arriving
• Pipedrive Calendar Sync Not Working
• Pipedrive Activities Not Showing
• Pipedrive Automations Not Triggering
• Pipedrive Import Errors and Skipped Rows
• Pipedrive "Something Went Wrong" Error
• Pipedrive Mobile App Not Syncing or Loading