Pipedrive BCC Emails Not Arriving
Quick answer
Smart BCC only logs mail sent from an address Pipedrive recognizes. Add and verify your sending address under Email sync settings.
Most likely fix: Add and verify the sending address
How to fix it
Try these in order — the most common fix is first.
1. Add and verify the sending address
- Go to Company settings > Email sync > Smart Bcc
- Enter the address under Smart Bcc emails are accepted from
- Open the verification email and click the link
- Confirm it no longer shows as not confirmed
Did this fix it?2. Use email sync instead
- On Growth or higher connect your mailbox under Personal preferences > Email sync so BCC is not needed
Did this fix it?
Symptoms
You BCC your Pipedrive address but the email never appears on the deal.
Why it happens
- Sending from an address other than your Pipedrive login email
- Alternative address added but not verified
This guide also covers
- pipedrive bcc not working
- pipedrive smart bcc not arriving
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