ActiveCampaign Account Under Review or Sending Paused

How to fix it

Try these in order — the most common fix is first.

1. 1. Respond to the review email immediately

   Copy steps
   1. Check the Primary Admin inbox and spam folder for the compliance message.
   2. Reply promptly with what they ask for; campaigns stay blocked until they hear from you.
   Did this fix it? Yes No

2. 2. Prepare proof of opt-in

   1. Document how and when contacts subscribed (forms, dates, source) and remove purchased or old lists.
   Did this fix it? Yes No

3. 3. Clean the list

   1. Remove bounced and complaining contacts, and reduce the spam rate before asking for approval.
   Did this fix it? Yes No

4. 4. Check billing

   1. Make sure your payment method is valid and no chargeback is pending.
   Did this fix it? Yes No

5. 5. Allow time

   1. Approvals can be slower outside US business hours; do not resubmit repeatedly.
   Did this fix it? Yes No

Symptoms

Campaigns show 'Analyzing' or pending approval, sending is disabled, or you get an account review email.

Why it happens

• Higher than normal spam complaints
• Too many bounces during campaign approval
• Failed chargeback or unverifiable payment
• List without clear opt-in or prohibited content

This guide also covers

• activecampaign account under review
• activecampaign sending disabled
• activecampaign campaign analyzing

Other ActiveCampaign errors

• ActiveCampaign Automation Not Triggering
• ActiveCampaign Emails Going to Spam
• ActiveCampaign Form Not Working
• ActiveCampaign Contact Limit and Bill Jumped
• ActiveCampaign Campaign Not Sending or Stuck
• ActiveCampaign Integration Not Syncing
• How to Cancel ActiveCampaign Subscription