How to Cancel ActiveCampaign Subscription
Quick answer
Only the Primary Admin can cancel, from the Billing page. Annual plans end at the term end. Export contacts first, keep confirmation and check your next invoice.
Most likely fix: Cancel in the web app
How to fix it
Try these in order — the most common fix is first.
1. Cancel in the web app
- Log in as the Primary Admin.
- Open Billing & Upgrade from the profile/settings menu.
- Choose the cancel account option and complete the screens.
- Save the confirmation email.
Did this fix it?2. Export your data first
- Export contacts to CSV before cancelling; the download link is reported to expire after about 7 days and notes are not included.
Did this fix it?3. Consider pausing instead
- The Primary Admin can pause billing from the same page; updating billing info during a pause reactivates the account.
Did this fix it?4. Verify no further charges
- Check the next invoice and your card statement. If charged after cancelling, contact billing with your confirmation; users report needing bank disputes. Refund policy is limited: the money-back guarantee applies only to eligible new customers within the promotion window.
Did this fix it?
Symptoms
Unsure how to cancel, or charged after cancelling.
Why it happens
- Cancel option is under Billing, restricted to Primary Admin
- Annual plan cancels at end of term
- Cancellation flow includes a scheduling step for a one-on-one session
- Users report charges after cancelling
This guide also covers
- cancel activecampaign
- activecampaign refund
- how to cancel activecampaign subscription
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The same problem in other apps
All billing, cancellation & refunds guides →
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- How to Cancel Brevo Subscription (Brevo)
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