How to Cancel MailerLite Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel the subscription

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   1. Log in to MailerLite
   2. Go to Account settings > Plan and billing
   3. Click Cancel subscription and confirm
   4. The account moves to Free when the billing cycle ends and no further charge is made
   Did this fix it? Yes No

2. 2. Prepare for the Free plan

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   1. Disconnect custom domains from landing pages and websites first; sites move to the default MailerLite URL
   2. Reduce active subscribers to 250 or fewer, or sending is restricted
   3. Free allows 3 automations and 3 forms, and extra users are removed
   4. Subscribers, campaigns and reports stay in the account
   Did this fix it? Yes No

3. 3. Refunds

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   1. MailerLite only has to refund if it ends your service without cause before the end of a paid year
   2. No refunds for unused plan time, forgetting to cancel, canceling after renewal or buying the wrong plan
   3. Discretionary refunds must be requested within 30 days of the last transaction
   4. Personal-use customers can request a refund within 14 days of accepting the terms
   5. No refund if you are suspended for violating the Anti-Spam Policy
   Did this fix it? Yes No

4. 4. Downgrade instead

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   1. Downgrades take effect at the end of the billing cycle
   2. Annual to monthly counts as a downgrade and loses the annual discount
   3. Contact Support through your account if billing looks wrong
   Did this fix it? Yes No

Symptoms

You want to stop paying, avoid an annual renewal or get a refund.

Why it happens

• Annual plans auto-renew until cancelled
• Cancelling to the Free plan removes custom domains and pre-made templates
• Refunds are excluded for forgetting to cancel or buying the wrong plan

This guide also covers

• cancel mailerlite
• mailerlite refund
• mailerlite cancel subscription
• delete mailerlite account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Brevo Subscription (Brevo)
• How to Cancel Kit (ConvertKit) Subscription (ConvertKit (Kit))
• How to Cancel Mailchimp Subscription (Mailchimp)
• ActiveCampaign Contact Limit and Bill Jumped (ActiveCampaign)
• How to Cancel Klaviyo Subscription (Klaviyo)

Other MailerLite errors

• MailerLite Account Not Approved
• MailerLite Account Suspended or Under Review
• MailerLite Emails Going to Spam
• MailerLite Domain Authentication Failed
• MailerLite Signup Form Not Working
• MailerLite Automation Not Sending
• MailerLite Free Plan Sending Paused (Over 250 Subscribers)
• MailerLite Can't Log In