How to Cancel Brevo Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel the plan

   Copy steps
   1. Click the account dropdown and select My plan
   2. At the bottom click Cancel subscriptions
   3. Confirm with No, cancel my subscription
   Did this fix it? Yes No

2. 2. Undo a scheduled cancellation

   1. Before the period ends, click Remove scheduled changes next to the plan name on My plan
   Did this fix it? Yes No

3. 3. Know what happens to data

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   1. Contacts, forms and templates stay under Free plan limits
   2. Free accounts that are never used can be deleted automatically, so log in periodically if you keep it
   3. Use up or accept the loss of prepaid credits
   Did this fix it? Yes No

4. 4. Refund and pause

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   1. Official refund policy is limited; unused months are generally not refunded, ask support for exceptions
   2. Pause is available on current pricing but you cannot cancel or switch to yearly while paused
   Did this fix it? Yes No

5. 5. Delete the account fully

   1. Brevo says records can be deleted on request, contact support
   Did this fix it? Yes No

Symptoms

You want to stop billing, downgrade to Free, or delete your Brevo account.

Why it happens

• Auto-renewing monthly or yearly plan
• Only account owner or billing-permission users can change the plan
• Prepaid credits are lost on downgrade

This guide also covers

• cancel brevo
• how to cancel brevo subscription
• brevo refund
• cancel sendinblue
• delete brevo account

The same problem in other apps

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Other Brevo errors

• Brevo Account Suspended or Under Review
• Brevo Emails Going to Spam
• Brevo Domain Authentication Failed (DKIM, DMARC)
• Brevo SMTP Relay 535 Authentication Failed
• Brevo Daily Sending Limit Reached (300 Emails)
• Brevo Contacts Import Failed
• Brevo Emails Not Delivered, Bounced or Deferred
• Brevo Account Not Approved for Sending