Brevo Account Suspended or Under Review

How to fix it

Try these in order — the most common fix is first.

1. 1. Check what Brevo asks of you

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   1. Click the account dropdown, then Settings > Deliverability Center
   2. Read the list of actions required for reactivation
   3. Complete each one before trying to reactivate
   Did this fix it? Yes No

2. 2. Clean the contact list

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   1. Remove hard bounces, unsubscribed and long-inactive contacts
   2. Do not import purchased or scraped lists
   3. Re-run verification on addresses collected years ago
   Did this fix it? Yes No

3. 3. Reactivate manually (first suspension)

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   1. Once the actions are complete, use the reactivation option in the Deliverability Center
   2. If it is not offered, contact Brevo support from the help center
   Did this fix it? Yes No

4. 4. Ask support to review a possible error

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   1. Contact support with the account email and campaign names
   2. Describe how contacts opted in and the cleanup you did
   3. Be specific: Brevo is reported to refuse a second reactivation after repeat suspensions
   Did this fix it? Yes No

5. 5. If the account was compromised

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   1. Brevo opens a ticket to secure the account first
   2. Change password, enable 2FA, rotate API and SMTP keys
   3. Brevo reactivates after those steps
   Did this fix it? Yes No

Symptoms

Banner saying your account or campaigns are suspended or under review, campaigns blocked, sending stopped.

Why it happens

• High hard-bounce rate from an old or purchased list
• Spam complaints or unsubscribes after sending to people who did not opt in
• Sending to contacts without clear consent
• Suspicious or compromised account activity
• Content flagged as phishing or malicious

This guide also covers

• brevo account suspended
• brevo account under review
• brevo account blocked
• brevo suspended campaign
• sendinblue account suspended

Other Brevo errors

• Brevo Emails Going to Spam
• Brevo Domain Authentication Failed (DKIM, DMARC)
• Brevo SMTP Relay 535 Authentication Failed
• Brevo Daily Sending Limit Reached (300 Emails)
• Brevo Contacts Import Failed
• Brevo Emails Not Delivered, Bounced or Deferred
• Brevo Account Not Approved for Sending
• How to Cancel Brevo Subscription