Brevo Account Not Approved for Sending

How to fix it

Try these in order — the most common fix is first.

1. 1. Complete account details

   1. Fill in company info, website and use case in account settings
   Did this fix it? Yes No

2. 2. Authenticate sender and domain

   1. Verify the sender and add DKIM and DMARC for your domain
   Did this fix it? Yes No

3. 3. Contact support

   Copy steps
   1. Request activation through the help center, explaining your sending use case and list source
   2. Reported review times are a day or two, though this is not an official figure
   Did this fix it? Yes No

Symptoms

Cannot send campaigns or transactional emails on a new account; 'SMTP account not activated' or permission denied.

Why it happens

• Manual validation of new accounts
• Unverified sender or domain
• Incomplete company profile
• Free email address used as sender

This guide also covers

• brevo account not activated
• brevo smtp account not activated
• brevo cant send emails new account
• brevo account validation

The same problem in other apps

All login, account & activation guides →

• MailerLite Can't Log In (MailerLite)
• Mailchimp Can't Log In (Mailchimp)

Other Brevo errors

• Brevo Account Suspended or Under Review
• Brevo Emails Going to Spam
• Brevo Domain Authentication Failed (DKIM, DMARC)
• Brevo SMTP Relay 535 Authentication Failed
• Brevo Daily Sending Limit Reached (300 Emails)
• Brevo Contacts Import Failed
• Brevo Emails Not Delivered, Bounced or Deferred
• How to Cancel Brevo Subscription