How to Cancel GetResponse Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel a paid plan (web)

   Copy steps
   1. Go to Profile > Billing and click Cancel plan.
   2. Click Yes, move on to cancellation, optionally give a reason, then click Cancel my account.
   3. A banner shows your closure date; look for a confirmation email.
   Did this fix it? Yes No

2. 2. Clear blockers first

   Copy steps
   1. You need no outstanding payments.
   2. If your list is over the plan limit you cannot cancel until the list extension fee is paid.
   3. Monthly plans get a one-time offer (free month, downgrade or 60-day freeze); annual plans get two free months or a downgrade.
   Did this fix it? Yes No

3. 3. Cancel a free account

   Copy steps
   1. Within the first 14 days, contact support.
   2. After that: Profile > Manage account > Close account, pick a reason, then Close my account.
   Did this fix it? Yes No

4. 4. Undo or check a cancellation

   Copy steps
   1. Profile > Billing > I want to keep my plan > Yes, keep plan.
   2. Still charged: repeat the process to the final step; without the confirmation email it did not complete.
   Did this fix it? Yes No

Symptoms

You want to stop paying, or you cancelled and were still charged.

Why it happens

• Cancellation not finished on the last step
• Unpaid balance or list extension fee blocks cancelling
• Trying to cancel in the mobile app, which cannot close accounts

This guide also covers

• cancel getresponse
• how to cancel getresponse subscription
• getresponse cancel account
• getresponse refund

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Brevo Subscription (Brevo)
• How to Cancel MailerLite Subscription (MailerLite)
• ActiveCampaign Contact Limit and Bill Jumped (ActiveCampaign)
• How to Cancel Kit (ConvertKit) Subscription (ConvertKit (Kit))
• How to Cancel Mailchimp Subscription (Mailchimp)

Other GetResponse errors

• GetResponse Account Under Review (Being Verified)
• GetResponse Emails Not Being Delivered or Sent
• GetResponse Emails Going to Spam (DMARC and From Address)
• GetResponse Autoresponder Not Sending
• GetResponse Charged After Cancelling
• GetResponse Refund: Is There a Money-Back Policy?
• GetResponse Over Contact Limit: List Extension Fee
• GetResponse Account Limited: Pay the Balance