GetResponse Account Under Review (Being Verified)

How to fix it

Try these in order — the most common fix is first.

1. 1. Wait for the review and check your inbox

   Copy steps
   1. Log in and check the Dashboard for the review notification.
   2. Look for an email from Compliance (check spam too) and reply with exactly the information requested.
   3. Most reviews finish within 24 hours; some take 24 to 72 hours, handled in order received.
   Did this fix it? Yes No

2. 2. Rule out a billing limit

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   1. Open Profile > Billing.
   2. If a Pay the balance button is shown, pay it; an unpaid balance also limits the account.
   Did this fix it? Yes No

3. 3. Prepare for the outcome

   Copy steps
   1. Do not email purchased or old lists while waiting.
   2. Remove contacts who never opted in and make the unsubscribe link visible before sending again.
   3. Once verification completes, your content is republished automatically.
   Did this fix it? Yes No

Symptoms

A review notification on the Dashboard, newsletters and autoresponders not sending, data export blocked.

Why it happens

• Emailing contacts who did not give permission
• High spam complaint or bounce rate
• Poor list quality, harvested or shared lists
• Hidden or hard-to-find unsubscribe link
• Suspicious logins, payments or other fraud signals
• Misleading subject lines

This guide also covers

• getresponse account under review
• getresponse account being verified
• getresponse account suspended
• getresponse compliance review

Other GetResponse errors

• GetResponse Emails Not Being Delivered or Sent
• GetResponse Emails Going to Spam (DMARC and From Address)
• GetResponse Autoresponder Not Sending
• How to Cancel GetResponse Subscription
• GetResponse Charged After Cancelling
• GetResponse Refund: Is There a Money-Back Policy?
• GetResponse Over Contact Limit: List Extension Fee
• GetResponse Account Limited: Pay the Balance