GetResponse Emails Not Being Delivered or Sent

How to fix it

Try these in order — the most common fix is first.

1. 1. Check billing and review status

   Copy steps
   1. Profile > Billing: pay the balance if the button appears.
   2. Check the Dashboard for a Compliance review notice; sending resumes after it ends.
   Did this fix it? Yes No

2. 2. Check the message and recipients

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   1. Open Email Marketing > Newsletters and check the status (Scheduled, Sending) or look in Drafts.
   2. Time Travel and Perfect Timing sends can take up to 24 hours.
   3. Use Advanced search with the Message sent condition to see whether the contact received it.
   4. Check inactive contacts for a bounce or unsubscribe.
   Did this fix it? Yes No

3. 3. Fix the from address

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   1. Use an address on your own domain instead of Gmail, Yahoo or AOL.
   2. Set up DKIM and DMARC for that domain; Gmail and Yahoo (from February 2024) and Microsoft (from April 2025) require authentication from bulk senders.
   Did this fix it? Yes No

4. 4. Ask recipients to allow your mail

   Copy steps
   1. Ask them to check all folders and add your from address to their address book.
   2. Allow GetResponse IP ranges 104.160.64.0/24, 104.160.65.0/24, 104.160.67.128/25, 104.160.68.224/27, 104.160.69.0/26.
   3. Still stuck: send Customer Success the message name, list, and example affected addresses.
   Did this fix it? Yes No

Symptoms

Contacts say they never got the newsletter, or a message sits unsent.

Why it happens

• Outstanding balance limits the account
• Compliance review in progress
• From address on a public domain (Gmail, Yahoo, AOL) with a DMARC warning
• Message still Scheduled, Sending, or saved as a Draft
• Contact hard bounced, unsubscribed or removed
• Recipient-side filtering

This guide also covers

• getresponse emails not delivered
• getresponse emails not sending
• getresponse not working
• why didn't my contacts get my newsletter

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Brevo Emails Going to Spam (Brevo)
• MailerLite Emails Going to Spam (MailerLite)
• ActiveCampaign Emails Going to Spam (ActiveCampaign)
• ConvertKit (Kit) Emails Going to Spam (ConvertKit (Kit))
• Mailchimp Emails Going to Spam (Mailchimp)

Other GetResponse errors

• GetResponse Account Under Review (Being Verified)
• GetResponse Emails Going to Spam (DMARC and From Address)
• GetResponse Autoresponder Not Sending
• How to Cancel GetResponse Subscription
• GetResponse Charged After Cancelling
• GetResponse Refund: Is There a Money-Back Policy?
• GetResponse Over Contact Limit: List Extension Fee
• GetResponse Account Limited: Pay the Balance