GetResponse Refund: Is There a Money-Back Policy?

How to fix it

Try these in order — the most common fix is first.

1. 1. Avoid the charge

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   1. Use the forever-free account and the 14-day premium trial before upgrading.
   2. If you upgrade during the trial, the free plan ends and you become a paid account.
   Did this fix it? Yes No

2. 2. Limit the loss

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   1. Cancel at Profile > Billing > Cancel plan so no further periods bill; the plan stays active until the paid period ends.
   2. Take the one-time retention offer (free month or downgrade) if you only need a pause.
   Did this fix it? Yes No

3. 3. Escalate

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   1. Contact support with your invoice; the policy says no exceptions, so expect a no.
   2. Users report disputing through their bank when billed after cancelling.
   Did this fix it? Yes No

Symptoms

You were charged for a month or year you did not want.

Why it happens

• Pay-as-you-go policy with no refunds
• Annual plans paid up front
• Free trial ended and the plan upgraded

This guide also covers

• getresponse refund
• getresponse refund policy
• getresponse money back

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Brevo Subscription (Brevo)
• How to Cancel MailerLite Subscription (MailerLite)
• ActiveCampaign Contact Limit and Bill Jumped (ActiveCampaign)
• How to Cancel Kit (ConvertKit) Subscription (ConvertKit (Kit))
• How to Cancel Mailchimp Subscription (Mailchimp)

Other GetResponse errors

• GetResponse Account Under Review (Being Verified)
• GetResponse Emails Not Being Delivered or Sent
• GetResponse Emails Going to Spam (DMARC and From Address)
• GetResponse Autoresponder Not Sending
• How to Cancel GetResponse Subscription
• GetResponse Charged After Cancelling
• GetResponse Over Contact Limit: List Extension Fee
• GetResponse Account Limited: Pay the Balance